Your Pets Are Our Priority
At our Apple Valley veterinary animal hospital, we are dedicated to our beloved patients and their proud owners, backed by over 40 years of experience and a true passion for pets.
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
STEP 1
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete our forms online in advance.
STEP 2
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
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What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
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Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. They offer an easy application process that will give you results in minutes.
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Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
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Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
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What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
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What types of animals do you treat?
We take care of small domestic pets such as cats and dogs. We are also able to care for exotic pets such as birds, rabbits, reptiles, and rodents.
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Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs from or our in-house pharmacy.
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What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
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What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
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What are puppy and kitten packs?
We offer puppy and kitten packs for your new family member. These packs include exams and preventive treatment to start your new furry family member on a healthy journey. Contact us for more information about our puppy or kitten packs.
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Do you offer grooming services?
We do not offer grooming through our animal hospital. We are proud to be affiliated with Bear Valley Pet Grooming, located inside our hospital.
Please contact Deb or Pam directly to schedule your pet's grooming appointment. Bear Valley Pet Grooming can be reached at (760) 240-7828.
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Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Education Library
The staff at Bear Valley Animal Hospital is proud to have put together important information to help you take care of your pet.